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Effective Date: 10/01/2004

Introduction

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you need to return a product, please review our return policy below.

2. Eligibility for Returns

Timeframe: You may return items within 30 days of the original purchase date.

Condition: Products must be unused, in their original condition, and with all original packaging and tags intact.

Exclusions: Certain items are non-returnable, including but not limited to [e.g., custom orders, perishable goods, and gift cards].

3. How to Initiate a Return

Contact Us: Email our customer service team at summitstoreusa@gmail.com or call us at + (555) 396-4667 to request a Return Merchandise Authorization (RMA) number.

• Prepare Your Return: Pack the item securely in its original packaging. Include a copy of your receipt and the RMA number inside the package.

• Ship Your Return: Send the return package to the following address:

  Summit Store USA
  1244 Elm Street
  Suite 577
  Springfield, IL 62701

  We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.

4. Refunds and Exchanges

• Refunds: Once we receive and inspect your return, we will process your refund within 7-10 business days. The refund will be issued to the original payment method.

• Exchanges: If you would like to exchange an item, please initiate a return for the original item and place a new order for the desired item.

5. Shipping Costs

• Return Shipping: You are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect item or defect).

• Original Shipping Fees: Original shipping fees are non-refundable.

6. Shipping Information

• Processing Time: Orders are typically processed within 1-2 business days.

• Shipping Option: We offer Standard Shipping, which typically delivers within 3 business days.

• Standard Shipping: Delivery within 3 business days. [FREE]

• Shipping costs are calculated at checkout based on your selected shipping method and destination.

• Order Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.

7. Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact us within 7 days of receipt. We will arrange for a return shipping label and process a replacement or refund.

8. Contact Us

If you have any questions about our return policy, shipping information, or warranty, please contact us at:

• Email: summitstoreusa@gmail.com

• Phone: (555) 396-4667

• Address: Summit Store USA, 1244 Elm Street, Suite 577, Springfield, IL 62701

9. Policy Updates

We reserve the right to update or modify this return policy at any time. Changes will be posted on our website, and the updated policy will apply to all returns made after the effective date.